4.1 Payment of Fees: Customer agrees to pay the fees set out in the Online Plan selected by it (which are inclusive of GST), and such other charges and fees as may properly be incurred by it under this Agreement, including without limitation:
(a) Charges for excess Data, Traffic, Bandwidth, Text Messages and/or power usage by Customer; and
(b) Additional license fees charged to NETCorp IT Solutions under software licenses where fees are calculated by reference to usage or number of users or mailboxes.
4.2 Usage Charges: Where applicable, Usage Charges for Bandwidth are measured by the billing data collection devices that measure data traffic at the NETCorp IT Solutions router interface at the edge of the NETCorp IT Solutions network, and are calculated according to the Plan selected by Customer. In the event of a billing dispute, Customer acknowledges and agrees that it will accept these data traffic records as accurate and final records of the data traffic to which they relate.
4.3 Refund of Initial Fees: Customer is solely responsible for selecting the Online Plan appropriate to its requirements. Once a Plan has been ordered, NETCorp IT Solutions will not issue a refund of the initial payment of fees unless:
(a) Customer makes a request for a refund within 72 hours of the initial payment of fees; and
(b) NETCorp IT Solutions has not irrevocably committed itself to expenses associated with the supply of services, including without limitation ordering of domain names and activation of services covered by the Online Plan selected by Customer.
4.4 Invoices: NETCorp IT Solutions will issue and post invoices on the Control Panel in accordance with its billing cycle, as from time to time notified to Customer:
(a) For fixed or recurring charges, in advance;
(b) For variable charges including Usage Charges and excess Usage Charges, in arrears;
(c) Otherwise as notified by NETCorp IT Solutions from time to time.
4.5 Billing Periods: NETCorp IT Solutions will use its best endeavours to bill all charges for the relevant billing period in the invoice relating to that period. Where charges relating to that billing period arise for any reason after the invoice is issued, including without limitation late notification of a Supplier of billing errors, NETCorp IT Solutions may include such charges on a later invoice.
4.6 Payment Authorities: Customer hereby authorises NETCorp IT Solutions to debit all fees under any invoices rendered by it under this Agreement, as the Customer chooses, to its nominated Paypal Account or to Customer’s or Associates nominated credit card or card’s as listed in the NETCorp IT Solutions Control panel and all subsequent auto-renewals will be charged to the credit card which is listed within the NETCorp IT Solutions control panel and as marked default credit card for payment. The Customer acknowledges they can call NETCorp IT Solutions to update at anytime, credit card information, default payment method and suspend auto-renewal of a subscription at anytime. NETCorp IT Solutions accepts no liability for a Customer using an associates Credit card for payment within NETCorp IT Solutions control panel marked as default payment, the Customer assumes full liability for payment and authorises NETCorp IT Solutions to use an associates credit card.
Additional transaction fees for the following credit cards types apply:
– American Express (AMEX) & Diners – An additional 4.4% transaction fee will be applied to cover the merchant transaction fee
– Visa MasterCard – An additional 2.2% transaction fee will be applied to cover the merchant transaction fee
– Payer dishonour fee $9.90
– Administration Fee (once only) up to $5.50
– Transaction Fee (bank account) $1.10
4.7 Provisioning of Services: NETCorp IT Solutions will provision services constituting the Plan selected by Customer within the following time frames:
(a) Domain Name services: within 24 hours of receipt of payment, provided however that:
(i) Payment for renewal must be received at least 72 hours before the expiration of the current registration; and
(ii) If Customer has NOT been notified of registration or renewal of a Domain Name within 72 hours, Customer must promptly notify NETCorp IT Solutions. Failure to notify NETCorp IT Solutions on a timely basis may result in loss of the domain name;
(b) Instant Applications: these applications are normally provisioned on average within 1 hour of receipt of payment, though external factors can sometimes cause delays of an hour or more. Instant Applications are those products and services designated on the Website as “Instant” and include Share-point Services, Web Hosting, Windows VPS, Linux VPS, Cold Fusion, Urchin, Application Vault and sub-applications and Site Builder;
(c) All other Applications/services: within 3 business days, depending on the particular services,
4.8 Account Activation: NETCorp IT Solutions will forward details, including User ID and password, for activating services covered by the Online Plan selected by Customer to the contacts specified by Customer when registering so that Customer can activate the account within 24 hours of placing its order, subject to:
(a) Payment for that Plan having been received and cleared in full;
(b) No other accounts of Customer being outstanding;
(c) The domain name nominated by Customer being a valid, currently registered domain name; and
(d) NETCorp IT Solutions being satisfied in its sole discretion that Customer will use the services selected by it in accordance with its Acceptable Use Policy.
4.9 Account Maintenance Fee: where Customer’s authority to NETCorp IT Solutions to debit invoiced fees and charges against a nominated bank Account, debit card or credit card expires or is otherwise terminated, NETCorp IT Solutions may charge, and Customer agrees to pay, an account maintenance fee of $1.50 on each monthly or quarterly invoice rendered by NETCorp IT Solutions to Customer, including, where Customer has multiple services, on each invoice rendered for each of those services.
4.10 Downgrade Fee: where Customer requests a change to the specifications for its Services which results in lower monthly fees, and NETCorp IT Solutions agrees to such request, NETCorp IT Solutions may charge Customer a Downgrade Fee of $25.
4.11 Credit Information: The Customer hereby agrees and consents to NETCorp IT Solutions acquiring a credit report from any credit reporting agency containing personal information (as well as information concerning commercial creditworthiness and activities) for purpose of assessment by NETCorp IT Solutions of an application for credit (whether commercial or private) or for the collection of payments which are overdue. The Customer also agrees and consents to NETCorp IT Solutions reporting information to any credit reporting agency that the Customer is in default of the trading terms of this Agreement or that it has handed over collection of the Customer’s account to a collection agency.
4.12 Transaction Currency: AUD – All transactions are processed in AUD
4.13 Transaction Security: When purchasing from NETCorp IT Solutions your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.256-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our Customer Support Team on (08) 6188 5900.
4.14 Merchant Charge-backs: The Customer hereby agrees in the event of a Merchant Charge-back that the Customer Account which the Charge-back has occurred will be placed on Credit Hold and no further transactions will be processed until the outstanding amounts are settled. An additional fee of $25.00 per Charge-back will be applicable before Account is removed from Credit Hold. The Customer understands this may result in other services being disabled and not being renewed In event of a customer account being placed on Credit Hold.
4.15 Promotional Periods: From time to time NETCorp IT Solutions runs Promotions or Special offers such as discounts for paying Annually your subscription period. NETCorp IT Solutions reserves the right to change these promotions at any time and without notice. These promotions are generally for New Customers and not for existing Customers on Renewal Subscription periods. NETCorp IT Solutions may elect to run promotions to New and Existing customers as it sees fit.