Service Desk Technician
Carlisle, Full-time
Core PBX Features |
Standard | PRO | Enterprise |
|---|---|---|---|
| Extensions | Unlimited | Unlimited | Unlimited |
| Import / Export Extensions via CSV | |||
| SIP Trunks/ Gateways Support | |||
| Call Routing by DID & CID (DDI) | |||
| Extensive Codec Support | |||
| Receive Voice Mail via Email | |||
| Calling Line Identification Presentation (CLIP) | |||
| Call Transfers (Blind & Attendant) | |||
| Calling Line Identification Restriction (CLIR) | |||
| Call Forward on Busy (CFB) | |||
| Call Forward on No Answer (CFU) | |||
| Hold (CW) incl. Custom Music on Hold | |||
| Intercom / Paging | |||
| Call Parking / Pickup | |||
| Busy Lamp Field (BLF) | |||
| Real Time System Status | |||
| Easy Backup and Restore (incl. Scheduled Backup) | |||
| VMware / Hyper-V / KVM Compatibility | |||
| Amazon, Google Cloud, Microsoft Azure | |||
| 3CX SBC Connectivity | |||
| Voicemail | |||
| Voicemail Transcription | |||
| Custom FQDN | |||
| Custom SMTP Server |
Office Productivity |
Standard | PRO | Enterprise |
|---|---|---|---|
| Sennheiser Headset Integration | |||
| Auto Attendant / Digital Receptionist | |||
| Ring Extension & Mobile Simultaneously | |||
| Integrated Fax Server (Central and per User) | |||
| Supported SIP Phones Integration | |||
| Manage IP Phones Network Wide | |||
| Automatic Plug & Play Phone Provisioning | |||
| 3CX Apps: Web Client, iOS, Android, Windows, Mac | |||
| Directory (Company & Private Phonebook) | |||
| Sync with Office 365 (Users’ Phonebook) | |||
| Call Query against DB & CRM | |||
| Hotel PBX Features incl. Fidelio Certified and Mitel Compatible | |||
| Web Conference Dial-In | |||
| Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record) | 25 Participants* | 100 Participants* | 250 Participants* |
Call Center Features |
Standard | PRO | Enterprise |
|---|---|---|---|
| Call Logging | |||
| Click2Call Browser Extension | |||
| Click2Talk | |||
| Click2Meet | |||
| Website Live Chat and Talk | |||
| Call Queue Group Rights Management | |||
| CRM Integration | |||
| Sync with Office 365 (Azure AD) | |||
| Call Queuing | |||
| Real Time Statistics & Monitoring | |||
| Supervisor Agent Status Override | |||
| SLA Alerting | |||
| Switchboard | |||
| Wallboard | |||
| Callback | |||
| Call & Queue Reporting | |||
| Call Recording Transcription and Search | |||
| Barge In / Listen In / Whisper | |||
| See Group Recordings |
Enterprise Features |
Standard | PRO | Enterprise |
|---|---|---|---|
| Call Flow Designer | |||
| Hot Desking | |||
| Scheduled Restore | |||
| Connect Remote Offices (Bridges) | |||
| Call Recording Restrictions (Start/Stop) | |||
| Skill based Routing | |||
| Customize IP Phone Logo | |||
| Inbuilt Failover |
1 Line
DIDs: 1
Local + National – flat Rate: 9c
Mobile/Minute: 14c
13/1300 – Flat Rate: 28c
