Christmas Closure & a Message from the Managing Director

We would like to take this opportunity to thank you for your support throughout the year and to wish you and your family a Merry Christmas, and a happy, safe and prosperous New Year in 2020.

We wish to notify you about our festive season holiday closure and support hours.

NETCorp Office Hours

Office closes: Tuesday 24th 12 noon

Office reopens: Thursday 2nd January

NETCorp Helpdesk Hours

Phone support for remote assistance will be available throughout this period albeit at a reduced capacity. The helpdesk for phone and remote support will be available between the below hours and days.

Monday – Friday: 08:30 – 17:30
Closed on Christmas and Boxing day – 25th and 26th December 2019

How to contact support over this period:

Support Ph:(08) 6188 5900

Customer Portal: https://netcorp.myportallogin.com.au

Urgent Support:

Outside the stipulated times and dates highlighted above, there is an on-call support engineer manning the phones. Please ensure only to use this service if the issue cannot wait for the helpdesk to assist or it cannot wait till after Thursday 2nd January when the office reopens.

Core PBX Features	Standard	PRO	Enterprise
Extensions	Unlimited	Unlimited	Unlimited
Import / Export Extensions via CSV
SIP Trunks/ Gateways Support
Call Routing by DID & CID (DDI)
Extensive Codec Support
Receive Voice Mail via Email
Calling Line Identification Presentation (CLIP)
Call Transfers (Blind & Attendant)
Calling Line Identification Restriction (CLIR)
Call Forward on Busy (CFB)
Call Forward on No Answer (CFU)
Hold (CW) incl. Custom Music on Hold
Intercom / Paging
Call Parking / Pickup
Busy Lamp Field (BLF)
Real Time System Status
Easy Backup and Restore (incl. Scheduled Backup)
VMware / Hyper-V / KVM Compatibility
Amazon, Google Cloud, Microsoft Azure
3CX SBC Connectivity
Voicemail
Voicemail Transcription
Custom FQDN
Custom SMTP Server

Office Productivity	Standard	PRO	Enterprise
Sennheiser Headset Integration
Auto Attendant / Digital Receptionist
Ring Extension & Mobile Simultaneously
Integrated Fax Server (Central and per User)
Supported SIP Phones Integration
Manage IP Phones Network Wide
Automatic Plug & Play Phone Provisioning
3CX Apps: Web Client, iOS, Android, Windows, Mac
Directory (Company & Private Phonebook)
Sync with Office 365 (Users’ Phonebook)
Call Query against DB & CRM
Hotel PBX Features incl. Fidelio Certified and Mitel Compatible
Web Conference Dial-In
Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record)	25 Participants*	100 Participants*	250 Participants*

Call Center Features	Standard	PRO	Enterprise
Call Logging
Click2Call Browser Extension
Click2Talk
Click2Meet
Website Live Chat and Talk
Call Queue Group Rights Management
CRM Integration
Sync with Office 365 (Azure AD)
Call Queuing
Real Time Statistics & Monitoring
Supervisor Agent Status Override
SLA Alerting
Switchboard
Wallboard
Callback
Call & Queue Reporting
Call Recording Transcription and Search
Barge In / Listen In / Whisper
See Group Recordings

Enterprise Features	Standard	PRO	Enterprise
Call Flow Designer
Hot Desking
Scheduled Restore
Connect Remote Offices (Bridges)
Call Recording Restrictions (Start/Stop)
Skill based Routing
Customize IP Phone Logo
Inbuilt Failover

Christmas Closure & a Message from the Managing Director

NETCorp Office Hours

NETCorp Helpdesk Hours

How to contact support over this period:

Urgent Support:

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Core PBX Features

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Enterprise Features

$7.99Monthly