We have chosen to add more value to the Virtual System Administrator (VSA)! The value addition has come across as part of our effort to provide a comprehensive range of services to meet the ever-increasing and ever-evolving IT needs of our clients.
As a first step towards embracing this transformation, we have decided to rename VSA to a more direct “Managed Services (MS)”.
You may notice that the term VSA will fade out and the more appropriate name, Managed Services, will be used in its place.
We are also introducing an array of services and products, exclusive of Managed Services, which are carefully curated to meet 360-degree IT requirement of your company. These include:
- Unified Communication
- Acronis Backup Solution
- IT Security
- Project Management
Over the course of the next few months, we will be unveiling these products and services for you.
Simpler billing models
VSA has predominantly been a stringent Device Centric billing model but changing IT environments demand greater agility. The solution is in having a User-Centric model that is modelled around the staff utilising your IT infrastructure and which is billed per user instead of a device.
Therefore, the VSA Agreements billing model will be changed from a Device Centric to a User-Centric model, unless agreed upon, commencing January 1st, 2020.
Moving to a User-Centric model allows for easier management of agreements saving your accounts team time in cross-referencing any agreement increases due to new equipment. It will also ensure accurate invoicing as you will not be billed for old retired equipment resulting in clearer scaling costs to your MSA.
As agreements come up for renewal, you will receive a new Managed Services Agreement (MSA) proposal outlining the agreement, support levels, and costs per user.
Minimum call out time will be raised to 2 hours
Never has NETCorp charged for call outs within normal business hours and nor do we wish to do so now. However, as more demands are being placed on our technicians while at customer premises a sustainable service scheduling model does need to be considered, therefore, as of January 1st, 2020 all call outs will be scheduled for a minimum of 2 hours.
This will help:
- Technicians to be on time
- Well set out time for technicians to resolve scheduled issue’s
- Conduct system serviceability checks
- Have more time to answer additional questions
- Not be pressured due to a tight schedule resulting in complete resolutions