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Microsoft Articles

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By Jiji Sreejith
March 15, 2022
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Microsoft 365 CSP now switching to NCE plan

By Remya Menon
October 11, 2021
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Polling App in Microsoft Teams

By Remya Menon
October 8, 2021
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New and improved search result page in Teams soon

By Remya Menon
August 10, 2021
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How to use Microsoft Teams for Project Management by Small Business

By Remya Menon
August 10, 2021
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No One Drive Sync on older versions of macOS

By Remya Menon
July 12, 2021
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Outlook Extension for Microsoft Edge

By Remya Menon
July 12, 2021
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Chat bubbles now on Microsoft Teams

By admin
May 28, 2021
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Microsoft Office 365 simplifies workflow by displaying Recommended files

By admin
May 13, 2020
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Microsoft is rebranding the Planner App in Teams to Tasks App

By admin
April 28, 2020
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Office 365 becomes Microsoft 365

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Core PBX Features	Standard	PRO	Enterprise
Extensions	Unlimited	Unlimited	Unlimited
Import / Export Extensions via CSV
SIP Trunks/ Gateways Support
Call Routing by DID & CID (DDI)
Extensive Codec Support
Receive Voice Mail via Email
Calling Line Identification Presentation (CLIP)
Call Transfers (Blind & Attendant)
Calling Line Identification Restriction (CLIR)
Call Forward on Busy (CFB)
Call Forward on No Answer (CFU)
Hold (CW) incl. Custom Music on Hold
Intercom / Paging
Call Parking / Pickup
Busy Lamp Field (BLF)
Real Time System Status
Easy Backup and Restore (incl. Scheduled Backup)
VMware / Hyper-V / KVM Compatibility
Amazon, Google Cloud, Microsoft Azure
3CX SBC Connectivity
Voicemail
Voicemail Transcription
Custom FQDN
Custom SMTP Server

Office Productivity	Standard	PRO	Enterprise
Sennheiser Headset Integration
Auto Attendant / Digital Receptionist
Ring Extension & Mobile Simultaneously
Integrated Fax Server (Central and per User)
Supported SIP Phones Integration
Manage IP Phones Network Wide
Automatic Plug & Play Phone Provisioning
3CX Apps: Web Client, iOS, Android, Windows, Mac
Directory (Company & Private Phonebook)
Sync with Office 365 (Users’ Phonebook)
Call Query against DB & CRM
Hotel PBX Features incl. Fidelio Certified and Mitel Compatible
Web Conference Dial-In
Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record)	25 Participants*	100 Participants*	250 Participants*

*Max number of participants per 3CX Instance

Call Center Features	Standard	PRO	Enterprise
Call Logging
Click2Call Browser Extension
Click2Talk
Click2Meet
Website Live Chat and Talk
Call Queue Group Rights Management
CRM Integration
Sync with Office 365 (Azure AD)
Call Queuing
Real Time Statistics & Monitoring
Supervisor Agent Status Override
SLA Alerting
Switchboard
Wallboard
Callback
Call & Queue Reporting
Call Recording Transcription and Search
Barge In / Listen In / Whisper
See Group Recordings

Enterprise Features	Standard	PRO	Enterprise
Call Flow Designer
Hot Desking
Scheduled Restore
Connect Remote Offices (Bridges)
Call Recording Restrictions (Start/Stop)
Skill based Routing
Customize IP Phone Logo
Inbuilt Failover

Microsoft Articles

Microsoft 365 CSP now switching to NCE plan

Polling App in Microsoft Teams

New and improved search result page in Teams soon

How to use Microsoft Teams for Project Management by Small Business

No One Drive Sync on older versions of macOS

Outlook Extension for Microsoft Edge

Chat bubbles now on Microsoft Teams

Microsoft Office 365 simplifies workflow by displaying Recommended files

Microsoft is rebranding the Planner App in Teams to Tasks App

Office 365 becomes Microsoft 365

Christmas Closure and Support

10 Cloud Security Best Practices to follow

Importance of Invoices for small business

Why network management is important?

All that a small business owner needs help with

Christmas Closure and Support

10 Cloud Security Best Practices to follow

Core PBX Features

Office Productivity

Call Center Features

Enterprise Features

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